Welcome to the Designs for Health, Inc. Online Privacy Notice (“Privacy Notice”). This Privacy Notice describes how Designs for Health, Inc. and its affiliates (hereafter “DFH”, “we”, “our”, or “us”) may collect, use, and share information about you when you interact with our websites (including but not limited to: www.designsforhealth.com, www.designsforhealth.ca, www.fxchocolate.com, www.designsforsport.com, www.designsforhealthpl.com and www.wellworld.io), e-stores, other online products and services, or otherwise through any interaction you have with us (collectively the “DFH Sites”) that provide a link to this Privacy Notice. California residents have certain privacy rights detailed in our Privacy Notice for California Residents here. To the extent there is a conflict between this Privacy Notice and the Privacy Notice for California Residents, the Privacy Notice for California Residents will control for California Residents.
This Privacy Notice applies to your use of any DFH Site, regardless of how you access or use it. For certain DFH Sites, there may be additional notices about information practices and choices. Please read those additional privacy disclosures to understand how they may apply to you.
Please note that this Privacy Notice does not apply to the Well World Mobile App and other sites or applications where this Privacy Notice is not linked. Any personal information collected through your access to external websites or other online services is governed by those external parties’ privacy policies, which we are not responsible or liable for.
Information You Provide
We collect the personal information that you provide directly to us when you use the DFH Sites. For example, DFH collects information when you register for an account, subscribe to our newsletter, or otherwise communicate, interact, or transact through the DFH Sites. This information may include personal information, which is information that can be used to identify you individually. As permitted by applicable law, we will treat information that does not personally identify you as non-personal information, and we may de-identify, anonymize or otherwise convert your personal information to non- personal information. We reserve the right to use, process, share and otherwise make use of your non-personal information without limitation, subject to applicable law.
Personal information we collect may include your:
In addition, if you are a DFH health practitioner, we may also collect your:
DFH health practitioners can communicate with clients, users, or members (collectively “Well World Users”) through secure messaging and video conferencing in the Well World platform. DFH may capture audio and video recordings in connection with these communications. For instance, we may allow you to interact with your Well World User using video, secure messaging, and/or texts. Health practitioners remain responsible for compliance with laws applicable to their collection and handling of personal health information.
Information Collected Automatically
The types of information we collect automatically when you visit the DFH Sites may include IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, anonymous traffic data, and pages viewed.
We or third parties may collect personal information about your online activities over time and across different websites when you use the DFH Sites.
Data Analytics and Advertising
We may use certain third-party web analytics services, such Google Analytics, to help us understand and analyze how visitors use the DFH Sites and serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising features such as remarketing with analytics, interest-based advertising, demographics and interests reporting, user segment analysis, and impression reporting. We and third-party vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, and to personalize content.
For more information on how Google Analytics uses data collected through the DFH Sites, visit: https://www.google.com/policies/privacy/partners. To opt out of Google Analytics cookies, visit: https://www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout.
Information We Obtain from Other Sources
We also may obtain information about you from third parties, healthcare practitioners, and combine that information with information you provide to us directly or that we collect automatically through the DFH Sites.
DFH may use personal information we collect through the DFH Sites for any purposes consistent with our statements under this Privacy Notice, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, to:
Certain DFH Sites allow you to share your name, email address, and order history with your health practitioner. We provide this feature to facilitate your health practitioner’s provision to you of healthcare consultation or related products or services, and because we believe that our nutritional supplements are most beneficial when used under the supervision of a healthcare professional. On DFH Sites where this feature is available, you may direct us to share this information by, for example: (i) selecting your health practitioner or entering his or her practitioner code when prompted during account registration, and/or (ii) shopping on his or her online dispensary within the DFH Site. Health practitioners remain responsible for compliance with laws applicable to their collection and handling of personal health information and other data. For information about your health practitioner’s privacy practices, please contact him or her directly.
We may share your personal information:
Additionally, DFH may disclose personal information when required by subpoena, search warrant, or other legal processes, or in response to activities that are unlawful or a violation of DFH’s rules for use of the DFH Sites, or to protect and defend our rights or property.
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of your jurisdiction of residence. As a result, that other country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws.
We will strive to keep all personal information in our files complete, up-to-date, and accurate. DFH may provide mechanisms allowing you to delete, correct, or update your personal information (e.g., profile and account information). DFH will make good faith efforts to process requested changes in DFH’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your personal information from DFH’s databases and residual and/or cached data may remain archived thereafter. Moreover, we may utilize methods other than erasure of your personal information, such as anonymization and aggregation, as permitted by applicable law. Further, we reserve the right to retain personal information as required by applicable law, and for so long as reasonably necessary to fulfill the purposes for which the personal information is retained except to the extent prohibited by applicable law.
You may have additional choices. Please see our Privacy Notice for California Residents here for more information.
DFH may send you promotional communications from time to time, and where applicable we may seek your express consent to send you commercial electronic messages. We seek such consent on our own behalf and on behalf of our affiliates, and you can contact us at 1-800-847-8302 or Attention: Legal Department, 14 Commerce Boulevard, Palm Coast, FL 32164.
You can opt out of receiving certain promotional communications from DFH at any time by following the instructions provided in emails to click on the unsubscribe link, or if available by changing your communication preferences by logging into your account. Even if you opt out of receiving promotional communications, DFH may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or DFH’s ongoing business relations. Please note that your opt-out is limited to the e-mail address used and will not affect subsequent or different subscriptions.
You may opt out of a text message program at any time by following the instructions you receive (e.g., texting the word STOP). Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt out of only certain communications, other communications may continue.
Analytics and Interest-Based Advertising
Certain cookies and other tracking technologies (“Tracking Technologies”) may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with certain Tracking Technologies.
Please be aware that if you disable or remove these technologies, some parts of the DFH Sites may not work and that when you revisit the DFH Sites your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the DFH Sites are not designed to respond to “Do Not Track” signals received from website browsers. To learn more about “Do Not Track” signals, visit https://www.allaboutdnt.com.
Many advertisers and service providers that perform advertising-related services for us and third parties participate in voluntary programs that provide tools to opt-out of such interest-based advertising such as the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising for DAA members, visit here, here, and, for Canadian residents, here for information on the DAA’s opt-out program for mobile apps. Some of these companies also are members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see here.
Please be aware that, even if you can opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected, participating members should no longer deliver certain Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (from other ad networks, for example). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (mobile app, for example), your browser-based opt-out may not, or may no longer, be effective.
We support the ad industry’s 2009 Self-regulatory Principles for Online Behavioral Advertising you can read here and expect ad networks we directly engage that serve you Interest-based Advertising to do so as well, although we cannot guarantee their compliance. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
In addition, we may serve ads on Third-party Services that are targeted to reach people on those services that are also identified on one of more of our databases (“Matched List Ads”). This is done by using Tracking Technologies, or by matching common factors between our databases and the databases of the Third-Party Services. We are not responsible for these Third-Party Services, including without limitation their security of the data. We are not responsible for such third parties’ failure to comply with your or our opt-out instructions as they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and we cannot guarantee the security of your information collected through the DFH Sites. It is your responsibility to make sure that your passwords and account registration information are secure and not shared with third parties.
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure, and our security measures include secure on and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.
We will keep your personal information for as long as your account is active so that you can access and amend your personal information as necessary, and to provide you access to the DFH Sites. We may continue to retain your personal information after you deactivate your account, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding user preferences, enforce our agreements, or protect our legitimate interests.
If you use certain features on the DFH Sites, we may be obligated to keep your personal information for a longer period, and we will do what is legally necessary. When we are no longer required to preserve your personal information, we will ensure that it is securely deleted.
DFH may offer sweepstakes, contests, and other promotions (each, a “Promotion”), including Promotions jointly sponsored or offered by third parties, which may require submitting personal information. If you voluntarily choose to enter a Promotion, your personal information may be disclosed to DFH, co-sponsors, and other third parties, including for administrative purposes and as required by law. By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing privacy practices from those contained in this Privacy Notice. Please review those rules carefully.
The DFH Sites may permit you to post or submit User Content on User Forums. Notwithstanding anything to the contrary, unless otherwise explicitly agreed by us or required by applicable law, personal information included in User Content is not subject to DFH’s usage or sharing limitations, or other obligations under this Privacy Notice or otherwise, and may be used and shared by DFH and third parties to the fullest extent not prohibited by applicable law. DFH encourages you to exercise caution when making decisions about what you disclose in public areas.
For your convenience, the DFH Sites may from time to time include links to websites or services that are owned and/or operated by third parties. This Privacy Notice does not apply to those websites or services, which may have their own privacy policies or notices that you should review to understand how they may use or disclose your personal information. DFH is not responsible for the content or privacy practices of any linked websites or services that are operated by third parties.
Certain functionalities may permit interactions that you initiate between the DFH Sites and certain third-party services. Examples include: “liking” or “sharing” DFH’s content and to otherwise connect DFH Sites to a third-party service (e.g., to pull or push information to or from the service).
DFH may engage and work with third parties to serve advertisements on third-party services. Some of these ads may be tailored to your interests based on your browsing of the DFH Sites and elsewhere on the Internet, which may include use of location and/or cross-device data, sometimes referred to as “interest-based advertising” and “online behavioral advertising”, which may include sending you an ad on a third-party service after you have left the DFH Sites (i.e., “retargeting”). For information on exercising your choices with respect to these third-party services that perform analytics and interest-based advertising activities, please visit the “Your Choices” section above.
The DFH Sites are not intended for, nor targeted to, children under 13, and we do not knowingly request or collect personal information from any person under 13 years of age through the DFH Sites. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.
The majority of our computer systems, networks, and devices are currently based in the United States. Accordingly, personal information we obtain through the DFH Sites may be processed in the U.S. and elsewhere where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accessing the DFH Sites, you consent to the collection and/or processing of your personal information in the United States.
This Privacy Notice is subject to change at our discretion. We will indicate changes by updating the “Last Modified” date. Your use of the DFH Sites after any update to this Privacy Notice will constitute your acceptance of the changes.
You may contact us or our compliance manager with questions regarding this Privacy Notice by emailing firstname.lastname@example.org or calling 1-800-847-8302. Our compliance manager is Rachael Pileggi, Chief Compliance Officer, Designs for Health, Inc.